Delays
There are many reasons for delays at check-in that are not related to the Passenger Protect Program, which may include, but are not limited to, individuals not having proper identification, random airport/airline checks and other lists used by airlines.
It is possible that a passenger may have a similar name and date of birth to a person that has been specified under the Passenger Protect Program. In such a case, a delay may occur while the Passenger Protect Program verifies that the traveler is not the specified person. These delays are minimal and Transport Canada works diligently to avoid or minimize these disruptions.
If a passenger has experienced a delay but was still allowed to board, this delay may have been caused by reasons beyond the control of Transport Canada. For example:
- on flights to international destinations, passengers may also be required to be screened according to the regulations of those countries; and
- air carriers maintain their own lists of passengers who have caused problems in the past. Therefore, a delayed passenger may be on such a list or have the same name as a passenger appearing on that list.
Passengers who have experienced boarding delays to or from the U.S. may have been delayed due to travel screening by the U.S. Department of Homeland Security and can seek a resolution through the Traveler Redress Inquiry Program.
Passengers who repeatedly experience delays with the same airline should contact the customer service representative of that airline.
In the event the Passenger Protect Program caused a delay for someone who is not a specified person, Transport Canada will work directly with the individual to find solutions to prevent future delays when the individual travels in the future.
Primary navigation (left column)
Information for Travellers
- Identity Screening Regulations
- Identification Requirements
- Specified Persons
- Delays
- Reconsideration under the Passenger Protect Program
- Privacy